7cb Privacy Policy

When you create a 7cb account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and the mobile phone number associated with your preferred payment method (such as bKash or Nagad). This data is necessary to create and manage your account, verify your identity, and comply with our legal obligations.

If you are required to complete enhanced identity verification (KYC), we may additionally collect copies of a government-issued photo identification document (National ID Card, passport, or driving licence) and a selfie or short video for liveness verification purposes.

To process deposits and withdrawals, 7cb collects and retains records of your financial transactions on the Platform. This includes deposit amounts and timestamps, withdrawal requests and outcomes, the payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer), and transaction reference numbers provided by your payment provider.

7cb does not store full payment card numbers or bKash/Nagad PINs. Payment processing for card transactions is handled by PCI-DSS-compliant third-party payment processors who tokenise sensitive card data before it reaches our systems.

When you access the 7cb Platform, our systems automatically collect certain technical information about your device and connection. This data is used for fraud detection, security monitoring, and improving the performance of the Platform for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Unique device identifiers where permitted by your operating system
• Session start and end times, pages visited, and features used
• HTTP referrer data (the URL you came from before visiting 7cb.onl)

7cb records all gaming and betting activity associated with your account. This includes bets placed on cricket, football, kabaddi, and other sports markets; casino game rounds played (slots, live dealer, table games); wager amounts, outcomes, and balances; and bonus claims and wagering progress. This data is essential for settling bets accurately, resolving disputes, detecting irregular play, and supporting responsible gaming monitoring tools.

If you contact the 7cb support team by email at [email protected], we retain records of that correspondence including the content of your messages, timestamps, and any attachments or evidence you provide. This data is used to resolve your query, improve our customer service, and maintain an audit trail of support interactions. We may also collect feedback you provide voluntarily about your experience using the Platform.

The primary use of your personal data is to operate and maintain your 7cb account and deliver the services you have requested. This includes processing your deposits and withdrawals, settling your bets, granting you access to casino games, applying bonuses to your account, and sending you account-related notifications such as transaction confirmations and security alerts.

Without this processing, 7cb cannot provide you with the Platform's core functionality. This processing is therefore necessary for the performance of the contract between you and 7cb.

7cb uses technical and behavioural data to detect and prevent fraudulent activity, including account takeovers, bonus abuse, duplicate account creation, money laundering, and irregular betting patterns. Our security systems analyse login activity, device fingerprints, IP addresses, and betting behaviour to identify anomalies that may indicate fraudulent use. Where fraud is suspected, we may suspend your account pending investigation and, where required, report findings to relevant authorities.

7cb analyses your gaming and betting activity data to support its responsible gaming obligations. This includes monitoring for patterns that may indicate problem gambling — such as rapidly increasing bet sizes, frequent late-night sessions, or abnormal loss chasing — and triggering automated or manual outreach from our support team where appropriate. Data processed for this purpose is handled with particular care and is not used for any commercial profiling or marketing activity.

With your consent, 7cb may send you promotional communications about new games, upcoming cricket and BPL betting markets, seasonal offers (such as Eid promotions or Pohela Boishakh bonuses), and platform updates via email or SMS to your registered contact details. You may withdraw this consent at any time by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of marketing consent does not affect your ability to use the Platform.

7cb works with carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include payment processors (handling bKash, Nagad, Rocket, Visa, and Mastercard transactions), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process personal data only for the purposes 7cb specifies and to maintain appropriate security standards.

7cb may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by law, court order, or in connection with the detection or prevention of financial crime, fraud, or money laundering. In such cases, we will disclose only the minimum personal data necessary to comply with the legal obligation and, where permitted, will notify the affected player that such a disclosure has been made.

7cb uses cookies and similar local storage technologies to maintain your login session, remember your language and display preferences, and collect anonymised analytics data to improve Platform performance. Strictly necessary cookies are essential for the Platform to function and cannot be disabled. Analytics cookies are used on an aggregated, anonymised basis only.

• Session cookies — expire when you close your browser; used to keep you logged in during your visit.
• Preference cookies — persist between visits; store your display settings.
• Analytics cookies — anonymised data on page views and feature usage; no personal identifiers are included.

You can control cookie behaviour through your browser settings. Disabling all cookies may prevent some Platform features from functioning correctly.

7cb retains personal data for the periods set out below. After these periods, data is securely deleted or irreversibly anonymised.

• Account and identity data — retained for the life of your account plus 5 years after account closure, to meet anti-money laundering record-keeping requirements.
• Transaction and financial data — retained for 7 years from the date of the transaction in line with standard financial record-keeping obligations.
• Gaming activity logs — retained for 3 years from the date of the activity, or longer if required for an open dispute or investigation.
• Support correspondence — retained for 2 years from the date of the last interaction on the relevant ticket.
• Technical and device logs — retained for 12 months from the date of collection.

7cb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. When material changes are made, we will notify registered players by email to their registered address and update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of the 7cb Platform after any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7cb handles your personal data, please contact our support team at [email protected].